By post at: Spurtle, c/o Narcissus Flowers, 87 Broughton Street, Edinburgh EH1 3RJ, UK
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The Broughton Spurtle’s complaints procedure
The Broughton Spurtle is committed to working within and adhering strictly to the Editors’ Code of Practice.
Anyone who feels we’ve breached the Code and wishes to make a complaint may do so in writing to the Editor (firstname.lastname@example.org) in accordance with the following steps.
All complaints must include the Issue number or URL and date of the publication, with reference to the specific article in question.
Please explain your complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the Editors’ Code of Practice you believe the publication has breached.
Who can complain?
Complaints must be made on behalf of a named individual only. This includes complaints where businesses and organisations are involved
In submitting a complaint, you must provide your full name, postal address, phone number and email address.
What can you complain about?
You can complain about any article, in print or online, including words, images and audio/video content.
You can also complain about the conduct of an individual journalist or team member of the publication, with reference to specific (if any) breached clauses of the Editors’ Code.
Complaints must be contemporaneous and must be made within four months of publication.
The Broughton Spurtle will try to respond to the complainant within 21 working days.
The Editor or Secretary will confirm receipt of the complaint within three working days by contacting the complainant via email.
All complaints will be dealt with by the Editor or Secretary of the Broughton Spurtle.
The Editor or Secretary will investigate the complaint to the best of their ability, in respect of the Editors’ Code of Practice, and respond accordingly.
If we uphold your complaint, we will inform you of the remedial actions taken or to be taken.
If the complainant is not satisfied with the suggested resolution, they may seek the advice of a media lawyer.
All information provided to the Broughton Spurtle will be handled sensitively and within the boundaries of the Data Protection Act 2018.